Challenging Conversations
Our lives are filled with challenging conversations, and success in the workplace rests on being able to navigate them effectively.
This training course will help you manage negotiations, confrontations, giving and receiving negative feedback, tense workplace relationships, and confronting exclusionary behaviour.
We’re often afraid of disagreement and differences of opinion, but these can often take our organisations forward and help us find better approaches and opportunities. This session will help your team to disagree respectively and productively, and to ensure that everyone feels heard and supported.
Who is this course for?
This training is for all staff who need to manage difficult or uncomfortable conversations with their colleagues or customers from time to time in their roles. It will be particularly useful for those hoping to progress into leadership roles, or those who have recently taken on leadership responsibility, or staff who regularly have to collaborate with a variety of colleagues.
Learning outcomes
Your team will come away with an understanding of:
- Why some conversations are more challenging than others
- How and why conversations might be come challenging
- How to approach challenging conversations
- Creating a positive environment for a conversation
- How to build productive disagreement
What our clients say
“The Challenging Conversations workshop was so valuable, really informative and engaging. Mo is an incredible facilitator and everyone really benefited from hearing from her about how to tackle disagreements, creative psychological safety in the workplace and reduce stress to ensure work is a positive and productive place to be for everyone. Couldn’t recommend Watch This Sp_ce enough if you’re looking for support on improving diversity and inclusion in your organisation.“
– Alex Young, Projects
